Shipping: We ship with USPS priority, parcel and express mail and UPS/FEDex ground service. You can choose the shipping option that is best for When you check out. Timing for shipments:
USPS priority mail 2-4 days
USPS parcel post 5-9 working days
USPS express mail 1-2 days
UPS/FEDEX ground 5-7 working days
Having trouble processing your credit/debit card?
Things to check:
1. That you are using the correct billing address for your card.
2. That every line on the form that has an * must be filled out.
3. To use the pay by paypal button, you must have a paypal account.
4. That you have typed in the card number, expiration date and 3 digit code correctly.
Ordering pre-ordered merchandise, and how we ship it:
When we have shipments that are en route to the U.S. We put them up on the site with an "This item ships on.." which is the day it will to ship to you. Feel free to purchase these items while the stock is good. Please note that if you purchase a combination of in-stock items and pre-order items, we hold your order for shipping when everything has arrived.
There are several ways around this so you get your in stock merchandise right away.
1. Choose multiple shipping addresses at the checkout. Have the pre-ordered items sent to a separate (and different shipping address such as your office and our site will calculate the proper shipping for each ship address and the in stock items will ship immediately.
2. Order pre-ordered pieces in a completely separate order.
We are working on other less worky solutions for you, keep checking back, we'll note any changes here.
Returns: (scroll below for specific instructions)
All returns must be handled through the return request form inside your account page. You MUST fill out this form within 3-5 days of the receipt of your order. Requests received during the 3-5 day period will have the option of choosing an exchange, store credit or refund. Requests sent after 5 days will only have the option of receiving an exchange or refund. Buyer pays shipping for returns for credit or refund and pays shipping both ways for exchanges.
To apply for a return, go into your account, open your order and click the return request and fill out the form. The terms of returns, damages and exchanges is spelled out on this form for each type of customer group.
Damages: (scroll below for specific instructions)
If you receive a damaged item, we are happy to replace it for you for one of the same item. If we do not have that item you may choose another item of the same value or choose to receive a refund or store credit.. To process a damage claim, go into your account and click on your orders. Click the link for returns/damages and fill out the form. The rules for handling damages are spelled out on this form for each type of customer group. Email us photos of the damaged item and the packaging.
Follow these steps for returns and Damages:
1. Log into your account
Shopping Services: We accept special orders for merchandise that we do not normally carry in our store. This might include clay work by master folk artists, Oaxacan, Puebla, Michoacan and other clay artists, talavera dinnerware, retablos by Alfredo Vilches and others. We work with hundreds of artists all over Mexico to bring you what you need. Our clients include designers, wedding planners, home decorators, cruise lines and collectors.
Design Services: We work with architects, designers, home decorators to design and fabricate unique one of a kind pieces for your clients and projects. Email us with your project/design specifications and we will call you to discuss a quotation. Special designs require time to communicate the design with the artist, get questions back to you and return visits by us to be sure that your project is coming together as you wish it to. Each project is different and pricing will vary by the amount of artist time, and our time to be sure your completed as specified.
Wholesale Customers: Go Here for information.
Artist and Educator Discounts Go Here for information
Home Party Program: Coming Soon
Fundraising Program: Coming Soon
CONTACTING US - use the Info/Email us link on the top menu bar or check to see if we are online on the live chat, bottom right window for instant service.
Notice About Mexican Folk Art:
Almost all of the folk art pieces that we carry are individually hand made by single artisans. Most of them work with materials native to their area, in some cases with hand made tools and most importantly, their own hands.
It is normal for you to expect variations in each and every piece as they are each molded, formed, cut, stamped, pounded, painted individually, one at a time. Watch the videos on our site to see the process of pieces being made from beginning to end and familiarize yourself with the processes and the time it takes, the many steps involved - sometimes days or a process over weeks.
We are a fair trade company. We do not bargain, barter or try to talk the artists down in price. We have developed relationships with hundreds of artisans from all over Mexico and work directly with them, placing orders, watching their work change over time.
Each piece you purchase helps keep their family working in the folk art tradition, and enabling each generation to maintain their cultural artisan heritage.
Dos Mujeres Mexican Folk Art
Doing business online since 1996